Dialed up: the rapid launch and growth of Click-to-Call

This post is the first in our series profiling entrepreneurial Googlers working on products across the company and around the world. Here, you’ll get an in-depth look at how one of our most successful mobile advertising features was launched by one and a half engineers in a matter of months. -Ed.

I’ll always remember my first cell phone—a big, black brick that was really only good for making calls. While technology certainly has advanced since then, I still appreciate the speed of connecting to people and businesses instantly over the phone, something that I found harder and harder to do when I searched, for example, for the number of a restaurant to make a reservation.

So in June of 2009, a few engineers and I pooled our 20% time and worked to develop a prototype of what would eventually become Click-to-Call for smartphones, an ad unit that makes it easier for people to connect to a business by phone, rather than through a website.


Building the feature was the easy part; essentially, we developed an ad extension that allows advertisers to include a phone or location in their campaigns. However, it was launching it to advertisers that posed the biggest challenge.

With new products like Click-to-Call, we often choose to launch in beta, and incrementally roll out the features to a small subset of users, usually beginning at a 1% test and increasing from there. With Click-to-Call, we’d developed a mobile feature that we wanted to launch as soon as possible, but since mobile advertising was much smaller at that point—then with only about one-sixth as many search queries we get today—we calculated that it would take nearly three years to roll out to 10% and around 10 years to actually launch it. At that rate, the feature would likely become antiquated long before it ever officially launched.

So I decided not to follow the usual process and took a risk, choosing to launch to 50% of Google’s mobile advertisers within the first week. In my view, there was simply no other way to collect enough feedback in a short period of time so that we could quickly iterate based on feedback. Thousands of advertisers—an unprecedented amount for a brand-new feature—were on board to try it out, and with a few engineers and some pretty massive spreadsheets, we started to see real results. Within a month, we had the magical ingredient—momentum—and from there we were collecting enough feedback to be on track to bring the feature to all advertisers in a matter of months.


This is one of the reasons I work at Google. Google gives me freedom to experiment, ownership of my ideas, and amazing resources and support. We built Click-to-Call in June 2009, began testing it in July, and had it up and running for all advertisers in January 2010. One year later, Click-to-Call ads on both search and the Google Display Network are generating millions of calls every month on mobile phones and driving strong performance for advertisers.

If you’re interested in exploring some of the most significant trends in mobile, you can watch our Think Mobile livestream this Thursday, February 10 at 1:05pm EST, where we’ll discuss why it’s “not too late for businesses to still be early” in this space.

Posted by Surojit Chatterjee, Senior Product Manager, Google Mobile Ads team

Mobile now! Helping businesses succeed in the mobile era

(Cross-posted on the Mobile Ads Blog)

By the end of 2011, an estimated one billion people around the world will be connected to the mobile web and 50% of all Americans will own a smartphone. Because of the explosion of web-enabled mobile devices, mobile usage is now on a hockey-stick trajectory: searches on smartphones and tablets have increased by 4x in the last year, and the world of mobile apps continues to engage mobile users—125 years’ worth of Angry Birds are played every day!

For people everywhere, the mobile era has begun.

Yet most businesses haven’t adapted their online strategies—advertising, webpage design, commerce—to mobile. The opportunity for these businesses is huge and we want everyone to be able to take part. On February 10, we’re hosting an event at our New York office called “ThinkMobile”: Mary Meeker, Partner at Kleiner Perkins, and our own Dennis Woodside, SVP, Americas Operations and Jason Spero, Head of Mobile, Americas, will explore some of the most significant trends in mobile and explain why it’s “not too late for businesses to still be early” in this space. We invite you to livestream these talks at 1pm ET/10am PT this Thursday on desktop, or—for the first time from a Google event in the U.S.—on both Android and iOS mobile devices as well. In other words, you can Think Mobile....on mobile!

Right now, advertisers engaging on mobile are increasing brand awareness, purchase intent and sales with effective mobile search and display campaigns. Mobile developers and publishers are supporting very profitable businesses with advertising revenue. And consumers are benefiting from relevant and useful ads on their mobile devices.

To help all businesses take advantage of the opportunities that mobile advertising presents, we’re focusing on three core principles with our mobile ads business:

• Seamless: We’re bringing the best characteristics of desktop advertising to mobile devices. We want to help marketers and developers extend the benefits of their desktop advertising to people on mobile devices, while effectively managing their campaigns and ad space across many channels.
  
  
• Inclusive: It’s clear that mobile is about more than just one device, one type of ad format or one style of ad campaign. Our ad solutions span across search, text, display, video, commerce and more, on a wide variety of devices, and enable businesses and consumers to connect in newly relevant and useful ways.

• Made for mobile: Mobile devices have unique characteristics like location awareness and touch screens (and the ability to make phone calls!) that make it easy for people to engage with information conveniently, and create unique opportunities for businesses as well. Our ad solutions are built to help marketers, developers and publishers take advantage of these mobile-specific characteristics.

The power of constant connectivity on mobile is a thrilling new reality, and has already transformed the way people engage with information, businesses and certainly with each other. We’re just now scratching the surface of what’s possible on mobile. This is an exciting time, and there’s much more to come.

Posted by Karim Temsamani, Global Head of Mobile

Our big gift for small businesses

(Cross-posted from the Google Small Business Blog)

To kick off 2011, we wanted to thank a few small businesses for taking the first step toward enhancing their online presence—and to provide additional resources for achieving this goal. So over the holiday season, we paid a surprise visit to five small businesses who recently started advertising their businesses online: Create A Cook and Twinkle Star in Massachusetts, Ramy’s Garage and Atlas Flooring in Texas, and Cloud 9 Frozen Yogurt in Georgia. These small businesses span several industries, but their founders share one common goal: to expand beyond their brick-and-mortar storefronts and into the world of e-commerce.

To help, we gave them each of them $100,000 in AdWords spend for 2011 as well as free consultations with AdWords representatives. Because we know online presence means more than just AdWords, we’ll also be providing them with web consultations, wireless service for the year as well as a few other little surprises. See footage from our surprise visit below:



We’re looking forward to making big investments in small businesses far beyond these lucky five. Small businesses have long benefited from Google products and services; now our hope is that all small business owners can have greater access to the tools and training they need to develop a cohesive strategy for doing more business online. We started last year by creating the Google Small Business Center and asking small business owners about their biggest wishes for 2011. We received an overwhelming response from business owners who, like the owners of these shops, want to do more business in the clouds in 2011.


We’re thrilled to help these five small business owners find online success in 2011 and we think we have a lot to learn from their experiences. We’ll check in on them from time to time and report on their successes as well as their growing pains.

In the meantime, check the Google Small Business Blog for updates, and if you’re a business owner, visit the Google Small Business Center for information on how you can bring your business online in 2011.

Posted by James Croom, Product Marketing Manager, Google Small Business Team

A year of the new DoubleClick Ad Exchange: improving large publishers’ returns

With 2011 now underway, we thought it was the perfect time to revisit a big topic from 2010, the DoubleClick Ad Exchange, and take a fresh look at its contribution to the display advertising ecosystem. And we have some new findings to share: a recent analysis that we’ve undertaken shows just how significantly the Exchange is improving advertising revenues for major web publishers.

We unveiled the new Ad Exchange in late 2009 in North America and Europe, as an open, real-time auction marketplace for display ad space—i.e., the image-based, interactive or video ad formats you see on most sites. The Exchange brings together ad networks, agency trading desks and demand side platforms on one side, and major online publishers on the other, to buy and sell display ad space in real time, allowing advertisers to reach the right ad to the right consumer at the right time and enabling publishers to connect with the advertisers most interested in what they’re offering. Our goal was to grow the overall display advertising pie, so that publishers could benefit from higher ad revenues that fund their investments in the online content and services that we all read and use every day.

With a full year under our belt, we’re happy to see that the Ad Exchange has proven itself so useful for so many participants. As of today, there are hundreds of premium publishers making ad space available, in addition to the many niche publishers that participate in Ad Exchange through the AdSense program. The number of transactions that occur every day has tripled. And the Ad Exchange is now becoming available in new countries.

To see how what kind of effect the growth of the Exchange was having on its participants, we undertook an analysis that quantified the Exchange’s impact on participating publishers’ bottom lines. Today, we’re publishing a white paper that shows that when publishers make ad space available in the Ad Exchange, and the Exchange wins the auction, publishers generate, on average, 188% more revenue compared with indirect sales to ad networks and other third-party buyers. Over millions of impressions, this can make a huge difference to publishers’ advertising revenues, which is great for the web as a whole.

This 188% increase is a result of two key trends that we’re seeing:

• Demand for publishers’ inventory is increasing as more AdWords and Google Display Network advertisers start running display campaigns, get great results and invest further. For example, display advertising spend among Google’s largest 1,000 advertisers increased 75% in the past year. Agency trading desks and new third-party technology providers are also running more display ads through the Ad Exchange. And real-time bidding—which enables advertisers to tailor their bids and ads in real time to buy the ad space they value the most—continues to be a major draw, now accounting for 56% of buyers’ spend.
  
  
• We’re seeing publishers increasingly leverage the Ad Exchange’s “dynamic allocation” to sell their inventory. Via dynamic allocation, the Exchange compares—in real time—the value of the highest-paying ad in the Ad Exchange with any ads from other sources (such as ad network deals) and chooses the highest paying one. The Ad Exchange only serves ads when it can offer a higher price for ad space. Of course, publishers are in complete control of which networks they allow to bid, what ads can appear on their sites and which ad space they make available.

Our goal is to make the Ad Exchange a complete solution for major publishers to maximize their ad revenue across thousands of buyers, networks and agencies. We also want to put publishers even more firmly in control of what types of ads appear on their site, enabling them to build and protect their brand, and find new advertising opportunities.

2010 was a huge growth year for the Ad Exchange, and the increased volume has made it a more vibrant ecosystem for buyers and sellers. We’ll continue our work to ensure that the Ad Exchange delivers ever-improving returns and controls for publishers, so that more participants can benefit from the huge growth taking place in display advertising in 2011 and beyond.

Posted by Neal Mohan, Vice President of Product Management

New tools to grow your business globally

Imagine you’re a men’s tailor in Bangkok, and you sell custom suits to travelers passing through Thailand. You start a website to sell your suits online and begin to notice that the majority of your website traffic comes from overseas. How do you respond to this international demand?

Businesses of all sizes face a number of obstacles when they want to expand internationally. First, they must identify the right market to sell their products or services, such as custom men’s suits. Then they have to create versions of their website and ad campaigns in the language of the market they want to reach. Finally, and perhaps most importantly, they need to reach new customers who may be interested in their products and services.

Starting today, businesses can access a number of new resources from Google to help them overcome these obstacles and start growing internationally. We’re launching a new website, called Google Ads for Global Advertisers, which will serve as a central hub for Google’s tools and tips for businesses looking to expand to foreign markets. This website pulls together resources for businesses to find the right market for their products and services, translate their websites and ad text, find new customers with relevant online ads, and understand options for international payment, shipping and customer service.


We’re also introducing Global Market Finder, a new free tool to help businesses identify markets with high demand for their products or services. The Global Market Finder automatically translates your keyword—for example, [business suit]—into 56 languages and then uses Google search trends data to see where in the world people search for your product or service. It helps businesses evaluate new markets by showing the volume of local searches, estimated price for keywords and competition for each keyword in each market. With this tool, businesses can answer questions like “how competitive is this market?”, “how does demand in one country compare to demand elsewhere in the world?” and “how much would it cost to start advertising in this new market?” You can read more about these new tools on the Inside AdWords blog.

Google has already helped hundreds of thousands of businesses reach customers in foreign markets. From a mosaic company in Lebanon to a bespoke shoe retailer in Sydney, a tech support company in India and a bed and breakfast in Poland, tools like AdWords have helped businesses reach new customers and drive traffic to their websites. We think our new website and tools will encourage even more businesses to expand internationally, whether you’re a small business testing a single market for the first time or a mid-size company advertising your products to an entire region.

After all, there are more than 1.9 billion consumers online. Wouldn’t you like to add some of them as customers?

Posted by Srinidhi Viswanatha, Global Advertisers team

International tourists find the Polish seaside through Google AdWords

(Cross-posted on the Google Small Business Blog)

Sebastian Hejnowski’s parents built the Villa Zdroj Bed and Breakfast in 2002 to share Poland’s beauty with weary travelers. Located in Miedzyzdroje, a city on the coast of Polish island Wolin, Villa Zdroj is one of the island’s first modern bed and breakfasts.

Sebastian’s parents handle reservations, property development and sometimes breakfast. Sebastian runs the advertising efforts for his parents’ Villa, including Google AdWords. “When we first started our AdWords campaigns, we focused on Poland but we soon realized that there was increasing interest from our neighboring countries,” says Sebastian. When he noticed an upward trend in drop-in visitors from other countries, he decided to launch campaigns across Poland’s borders as well.

Villa Zdroj - courtesy of Marcin Matecki Photography

According to Sebastian, the variety of outdoor activities combined with the relatively inexpensive cost of Polish tourism make Wolin a vacation paradise for Germans and Scandinavians. “Germans and Scandinavians were coming to Miedzyzdroje, but mostly staying in expensive five-star hotels,” says Sebastian. “B&B’s were never an option since they didn’t know where to find them.” So Sebastian made Denmark, Germany, Norway and Sweden his first international targets. The strategy proved correct: “We were one of the first Polish B&B’s to create a website in English. When we targeted an AdWords campaign to these people, they started calling and booking reservations.”

As time went on, Sebastian noticed that Poland had become more and more accessible to Europeans due to an increase in flights to the area. To capitalize on this trend, Sebastian expanded his AdWords campaigns even beyond bordering countries. “With time we extended the campaign to the Great Britain and the Netherlands.” says Sebastian. “Europeans tend to explore new places and travel extensively.”

Sebastian with his family - courtesy of Marcin Matecki Photography

Today, foreigners account for more than half of Villa Zdroj’s guests. And Sebastian estimates that up to 60% of those international guests book Villa Zdroj because they found his AdWords ads.

Thanks to his effective targeting, Sebastian now sells out all of the villa’s rooms during peak summer travel season. He adjusts his ad campaigns to reflect availability: “In summer, we track vacancies and adjust our campaigns accordingly. We pause the campaigns if we’re booked a few weeks out.”

In 2012, Poland will host the Euro Cup and Sebastian’s dad is already getting ready for an influx of visitors. “My father is considering buying a big projector so everyone can watch the games together in the communal room,” says Sebastian. “We’re already excited to share the Polish seaside with more out of town visitors!”

Learn more about Villa Zdroj Bed and Breakfast and Sebastian’s success with online advertising in this short video (it's in Polish, but you can view captions).

Posted by Piotr Zalewski, Communications Associate, Poland

Great advice from industry experts on building businesses on mobile

(Cross-posted on the Google Mobile Ads Blog)

With hundreds of thousands of apps available for mobile devices, developers are all looking for advice on app design, business models, app discovery and user retention. The AdMob strategic partnership team has learned a great deal from our mobile publishers about what works on mobile. We’ve watched as many of them have climbed the app charts and built sustainable businesses on mobile. However, these developers spent a lot of time testing ideas, gaining insights from user feedback and iterating to build better apps, learning invaluable lessons along the way. For example, Arash Keshmirian, co-founder and CEO of Limbic Software, told us that simply changing the icon of their popular iPhone game TowerMadness and moving to a freemium model led to a 10x increase in downloads!

Today, we’re introducing a new Google Mobile Ads YouTube channel where developers can watch videos that will help them turn their great app ideas into thriving mobile businesses. We’ll also feature videos to help advertisers start taking advantage of opportunities on mobile.

Our first video is from Rovio Mobile Inc, makers of Angry Birds, a gaming app that has been downloaded more than 30 million times across 60 countries, 12 million of which are paid downloads. This game is easy to pick up but difficult to put down, and Rovio reports an average of 65 million minutes of game-play per day. We invited Peter Vesterbacka, “The Mighty Eagle of Rovio,” to share insights into the creation of this mobile game and advice for developers on how to think about building a mobile business.



We’re inspired by the developers and companies we work with that have already made investments in mobile and hope that sharing these stories will encourage further growth in the mobile industry. Our thanks go out to the great team at Rovio for helping us put this video together. And we’ll continue to update the Google Mobile Ads YouTube channel with mobile success stories from top developers as well as tips from industry experts. Don’t forget to subscribe to be the first to see cool new videos.

Posted by Jason Spero, Director, Mobile

Great tech support and good karma found with Google AdWords online

(Cross-posted from the Google Small Business Blog)

When Uday Challu noticed a growing dissatisfaction with avenues for technical support, he was inspired to create a better way for people to get help with their tech troubles. So in 2007 he founded iYogi.com, India’s first direct-to-consumer remote technical support company. Founded on a belief in good karma, iYogi aims to mitigate frustrations with technical products and services by delivering a high-quality customer service experience.

iYogi Founder Uday Challu

iYogi provides round-the-clock, 24-hours service on a wide variety of technical products and issues, in Australia, Canada, the U.S. and the U.K. Uday uses Google AdWords to reach these international customers.

Uday says he saw search and, in particular, AdWords as a way to reach customers in need of technical support. He says, “iYogi services are currently available in multiple geographies and advertising with AdWords seemed like the most obvious way to reach customers who were turning to the Internet to find and fix their problems.”

With the intent of starting small and building to scale, Uday targeted his first campaigns to the U.S. only. Using location and language targeting, iYogi launched a U.S.-only campaign with general keywords related to customer support, and honed his campaign over time. “We gathered lots of intelligence from the Search Query Report, which helped us identify other keywords people in the U.S. were searching for,” says iYogi Vice President of Online Marketing K.R. Sreejith. "We also tested new ad texts and customized these ad texts to highlight popular keywords."

Then, using lessons from his experiences in targeting the U.S., Uday expanded into the Canadian market. He found his experience in the U.S. helpful for the Canadian campaign, but didn’t see similarly high volume. After examining the global competitive landscape, he decided to expand to Australia and the U.K.

“We quickly learned that ads in the U.K., for example, had to be different than ads in the U.S.,” says Sreejith. “Using the Search Query Report, we noticed that the popularity of certain keywords was different in the U.K. and that there are differences in the spelling of these terms. We also learned from our sales teams that U.K. customers spend more time on the phone than do U.S. customers. So, we edited our ad texts and landing pages to reflect these different keywords and values.”

Today, iYogi is one of the fastest growing remote tech support provider in the world. As Uday continues to expand his business internationally, he’ll continue to use insights gained from his ad campaigns and to provide the rest of the world with similarly karmic technical support experiences!

Posted by Anand Devsharma, Team Manager, India

A brand-new interface for AdSense

If you’re an online publisher running a website that relies on ad revenues—whether it’s a blog or an entertainment website—it can sometimes be complex to get started and to find new ways to make more money from your ads.

As I’ve previously written, we’re committed to helping online publishers—large and small—“find the advertising gold hidden within their sites,” so they can fund their websites and online content. At the core of these efforts—as it has been for more than seven years—is AdSense, which now has more than 2 million publishers in more than 200 countries who use it to fund great online businesses.

Over the last few years, we’ve invested significantly in improving AdSense so that it provides the best solution to help all publishers make the most money possible from online advertising. We’ve added a range of new ad formats (including video and rich media), improved our publisher filters, enabled better targeting that drives higher returns (like remarketing and above-the-fold targeting) and introduced increased competition for publishers’ ad space by bringing in additional advertisers and certified ad networks.

To continue helping our publishers, today we’re excited to be rolling out a completely new AdSense interface to all of our AdSense publishers, globally, in more than 30 languages and in each of the 200+ countries where AdSense is available. The AdSense interface is how publishers set up, manage, optimize and see reports on the ads on their sites.

With this new interface, AdSense is even easier to use, and we’re also providing publishers with all the tools they need to manage and increase their advertising revenue. We used lots of direct feedback from our publishers to make this overhaul. If you’re an online publisher, it helps you in three main ways:

• More insights. We’ve built in simple, graphical reporting and more options for you to easily slice and dice your data, so you can see at a glance what ads are working and which are not, and adjust your strategies accordingly.
• More control. We’ve made our ad controls richer and simpler to use, so you can better control which ads and advertisers you want to appear on your sites.
• More efficiency. It’s now much easier to quickly see earnings and payment information, to run reports, to find relevant features and help, and to make account changes. Our engineers have spent countless hours making sure that the interface is stable and blazing fast. We’ve also spent many hours in our usability labs with publishers, focused on making the interface easy to learn and use for all types of publishers.

Since we started trialling this new interface, many of our early testers have commented on the power of the reporting tools. They’ve been able to quickly analyze data and identify new trends that help them maximize their online ad revenues through AdSense.

The new interface is just the latest milestone in our efforts to help you make more money from all your online content. We look forward to hearing from as many publishers as possible, to learn what you like about this interface and where we can continue to improve.

To learn more, read our post on the Inside AdSense blog or visit google.com/ads/newadsense.

Posted by Jonathan Bellack, Director, Product Management

Custom shoes made possible with custom AdWords campaigns

(Cross-posted from the Google Small Business Blog)

Mike Knapp and Michael Fox had always dreamed of founding a start-up. Jodie Fox (Michael’s wife) had always loved custom-made shoes. When her friends started asking her to design shoes for them and to bring these handmade shoes back from her travels, she, Mike and Michael saw a business opportunity. The trio founded their online custom shoe design company Shoes of Prey to share the design experience with the rest of the world.



The business first took flight in Australia, where the founders live and their company is headquartered. Their first customers were trusted friends, who tested the online creation tool and proudly wore their personalized designs. The ability to create custom shoes quickly went viral. It seemed that with each step they took, the initial testers received questions about where they found their fabulous footwear. Soon strangers began making purchases, and when the website spread to overseas locations, the team began offering different currencies to allow for international sales.

The team had already created an AdWords account to promote Shoes of Prey to online customers in Australia. As they expanded internationally, they created new AdWords campaigns targeted at English-speaking countries with currencies they could process. They used AdWords location-targeting to show ads in new locations: Canada, Ireland, New Zealand, the U.K. and the U.S. Michael says, “Despite being based in Australia, it took only a matter of days for our first orders to start coming in from the other side of the world. It was exciting to see!”


Currently, about 10 percent of Shoes of Prey’s shoe sales come from AdWords customers—and about 40 percent of those sales are from international buyers. One of the main reasons they’ve been successful in reaching international audiences is the ease with which they can edit ad texts for each location. “Gift certificates have been really popular on our site,” Michael says. “So we use AdWords to promote our gift certificates. Key events for us are Mother's Day, Valentine's Day and Christmas.”

Michael then uses Google Insights for Search to identify each country’s peak search traffic dates for these occasions. “We time specific AdWords campaigns to target each of these events. Mother's Day is on a different day in different countries, so AdWords lets us run ads at different times of the year for the various countries, and edit the ads so they speak to users in those countries. For example, we’ll mention the price of our shoes in euro in Ireland and in dollars in the U.S.”


After only a year of operation, the founders have hired three new employees and have formed partnerships with local firms in Japan and Russia to localize their offering in those markets. “Early on in the life of our business, AdWords showed us the potential our business has for growth outside Australia, so we now offer Japanese and Russian versions of our website, complete with local marketing and customer support in those markets,” says Michael.

With AdWords, Michael, Jodie and Mike have been able to share their passion for custom shoes with international customers who share their love for customization. Their next step is to inspire all shoe lovers to design their own footwear. Michael tells us: “We're starting to experiment with the Google Display Network to help us find those first customers while they're browsing the web.” And they’ll continue to use AdWords location targeting and ad text customization to reach new international customers who might not know just how much fun designing shoes can be!

Posted by Maren Bean, Sr. Associate, Ads Communications

What does the future of display advertising look like?

This afternoon, we gave a keynote address at the Interactive Advertising Bureau’s MIXX Conference in New York, entitled “Display 2015: Smart and Sexy.”

As you know by now, we’re investing significantly to make display advertising better for users, advertisers and publishers. Display advertising really is at the heart of what we’re doing at Google these days. 99 percent of our top 1,000 clients are now running campaigns on the Google Display Network. And last year, they increased their spending on display advertising by over 75 percent.

Today, we explained why we think display advertising is about to go through the biggest and most important revolution in its history. We made seven predictions about where display advertising will be in 2015:

• 50 percent of ad campaigns will include video ads bought on a cost-per-view basis (that means that the user will choose whether to watch the ad or not, and the advertiser will only pay if the user watches). That’s up from very little today.
• Today, advertisers are starting to deliver ads that are tailored to particular audiences. Many are using real-time bidding technology, so that they can bid on the ad space that they think is most valuable. In 2015, 50 percent of these ads will be bought using this real-time technology.
• With smartphone growth skyrocketing, mobile is going be the number one screen through which users engage with advertisers’ digital brands.
• Today, the “click” is the most important way that advertisers measure their display ad campaigns, but it’s not always the best measure—especially if an ad campaign is designed to boost things like brand awareness or recall. With new measurement technologies emerging, in five years, there will be five metrics that advertisers commonly regard as more important than the click.
• Just like most news articles on the web today can be commented on, shared, discussed, subscribed to and recommended, in 2015, 75 percent of ads on the web will be “social” in nature—across dozens of formats, sites and social communities.
• Rich media formats work. They enable great creativity and interaction between users and advertisers, but today they only represent about 6 percent of total display ad impressions. That will increase to 50 percent, for brand-building ad campaigns.
• All the investments that are making display advertising smarter and sexier will help publishers increase their revenues. Display advertising is going to grow to a $50 billion industry in five years.

We also wanted to visualize the face of the display advertising revolution, so we demonstrated four exciting new technologies:

• We demonstrated some new video ad formats we’ve been testing on YouTube that we’re calling “TrueView.” These will roll out later this year. These ad formats give people the option to skip an ad if they don’t want to watch, or to choose from multiple ads the one they want to watch. Importantly, advertisers only pay if the user chooses to watch their ad.
• We showed some of the things that are becoming possible with our new Teracent technology. This technology can dynamically alter the creative elements of an ad in real-time to make it more relevant and effective, depending on factors like geographic location, language, the content of the website and the time of day.
• You might be familiar with Google Goggles, a way to search the web on mobile devices just by taking a picture. We gave a preview of some experimental uses of Google Goggles that could one day enable advertisers to deliver great display ads to users. Imagine pointing your phone’s camera at an ad for a car in a magazine, and having the car appear in 3D in your mobile device. Or pointing at a movie poster and having the movie trailer play in the device, right in your hand. No QR codes, no downloads!
• We even showed a fun example of what rich media can do—our speech was broadcast live in a number of expandable ad units across the web, and was updated with tweets in real time.

We think that display advertising has a pretty exciting future and we’ll continue our work to make it even better. Thanks to everyone who came along to watch in New York, or who tuned in online. If you didn’t get a chance to see it, our speech will be available here later today.

Posted by Neal Mohan, Vice President of Product Management and Barry Salzman, Managing Director of Media & Platforms - Americas

Finding your hidden treasure: international campaigns with AdWords

(Cross-posted on the Google Small Business Blog)

In 2000, Antoine Assi founded Middle Eastern export website www.aldoukan.com—it was one of the first e-commerce businesses in the Middle East. He was just 20 years old and he made time to develop the business in between computer science classes at his university. He needed a way to advertise his website from the comfort of his own dorm room, so he decided to test out Google AdWords.

His friends didn’t believe him when Antoine said he was going to sell and advertise traditional Middle Eastern foods and goods online. However, by 2004, his business had grown so rapidly that he decided to take leave from school to run it full-time. He then started his second company, www.mosaicmarble.com, which sells handcut decorative tiles online internationally.

Antoine believed there was a gap in the mosaic market and he wanted to share these artistic and historic decorations abroad. He knew there was a market for these tiles internationally—he just didn’t quite know where the opportunity existed. To identify these international growth opportunities, Antoine built on his knowledge of AdWords: He ran several AdWords campaigns, each targeted at the location and language of the test country.


From there, Antoine measured sales and percentage of website traffic from each country and campaign. He ended campaigns for countries with low sales volume and invested in campaigns for countries with higher sales volume and greater return on investment. Where he saw steady product sales, Antoine even had the company website translated into the language of the successful host country. As you can imagine, translating the site to the language of a country in which he’d already seen success only further promoted sales in that location.

Antoine refers to his AdWords campaigns as his hidden treasure, telling us that “the second month we started advertising on Google, we started feeling overwhelmed by the orders and the inquiries... We had to hire new employees on a weekly basis.”

Mosaic Marble quickly grew from two employees and eight artists to more than 40 employees and 120 artists. And the company’s website is now available in seven languages: Arabic, English, Finnish, German, Italian, Portuguese and French.


In addition to helping him expand his business, these international campaigns helped Antoine and his colleagues share these cultural icons with a larger part of the world. There are now homes and public spaces adorned with these ancient Greek creations in more than 50 countries worldwide. “Due to Google,” says Antoine, “we have customers such as the President of Congo, the Dubai Minister of Internal Affairs, the Princess of Jordan, and the Royal Music Academy of London.”

Posted by Elias Darwish, Account Manager, Dublin

Taking rogue pharmacies to court

We work very hard to make sure that ads shown on Google provide useful information for our users. But sometimes we need to take action against ads that violate our policies, as when we block malware ads, or when we filed suit last year against “Google Money” scammers. This is especially true when it comes to advertising for products such as pharmaceuticals, which can be dangerous without the right prescription.

Like many online services, we have struggled with this problem for years. It’s been an ongoing, escalating cat-and-mouse game—as we and others build new safeguards and guidelines, rogue online pharmacies always try new tactics to get around those protections and illegally sell drugs on the web. In recent years, we have noticed a marked increase in the number of rogue pharmacies, as well an increasing sophistication in their methods. This has meant that despite our best efforts—from extensive verification procedures, to automated keyword blocking, to changing our ads policies—a small percentage of pharma ads from these rogue companies is still appearing on Google.

So this morning we filed a civil lawsuit in federal court against advertisers we believe have deliberately broken our rules. Litigation of this kind should act as a serious deterrent to anyone thinking about circumventing our policies to advertise illegally on Google. As we identify additional bad actors, we will add them to the lawsuit. Rogue pharmacies are bad for our users, for legitimate online pharmacies and for the entire e-commerce industry—so we are going to keep investing time and money to stop these kinds of harmful practices.

Posted by Michael Zwibelman, Litigation Counsel

Display advertising: “WATCH THIS SPACE”

Last year, the travel industry—like many others—was having a difficult time. To grow its business, Hawaiian Airlines created and ran an engaging and interactive display ad campaign on the Google Display Network (comprising over a million partner websites, as well as Google sites like YouTube), encouraging people to fly to Hawaii. The campaign worked. Hawaiian Airlines increased online ticket orders and revenues by three percent in a very difficult year, and now spends 15 percent of its advertising budget on the Google Display Network.

We’re now proud to see thousands of great display advertising stories like this every month—from large and small advertisers. If you’ve read this blog or the press over the past few months, you’ll know that display advertising is no longer just the “next big business” for Google—it’s already central to what we and our clients do.

Advertising with Google used to be all about four lines of text, on Google.com and on our partner sites. No longer. Did you know that, outside of ads alongside search results, more than 40 percent of the ads that we show are now non-text ads? And that doesn’t include the 45 billion ads that our DoubleClick advertising products serve every day across the web.

We get excited by display advertising for a number of reasons. First, we now know that we can use all the technology and expertise that we’ve developed in search and search advertising to improve display advertising for users, advertisers and publishers, right across the web. Second, helping advertisers and publishers to easily deliver the most engaging, relevant, creative and valuable ad contains the sort of huge technical challenge that we love. And third, great display advertising helps to fund great content on the web.

Display advertising has come a long way from the ugly banner ads and pop-ups of the mid 1990s, but there’s still huge improvements to come. As we’ve indicated in previous posts, our efforts are focused on three core areas.

Simplifying display advertising

Many advertisers still don’t bother with display advertising because buying ads across millions of sites in various formats causes too many headaches. We’ve been working to simplify the process for advertisers and agencies so they can buy with ease. For example, our DoubleClick platform manages the complexity of planning, scheduling, measuring and optimizing ad campaigns across the web. And Teracent’s technology can automatically tailor and select the creative elements in an ad, and adjust them based on location, language, weather and even the past performance of ads, to show the optimal ad.

Delivering better performance

We’re focused on helping advertisers get the best results from their campaigns—by enabling creative branding campaigns, precise targeting, wide reach and effective measurement. Over recent years, we’ve added a ton of new features to YouTube and the Google Display Network, to help advertisers get—and measure—the results they’re after. From remarketing to Campaign Insights to video targeting on YouTube, we’re building tools that are helping advertisers get great results and enabling them to run some of the most amazing ad campaigns the world has ever seen.

Opening the display ecosystem

Like search advertising, display advertising should be accessible and effective for every advertiser and publisher, from the smallest corner store to the biggest global brand. Display advertising will grow if it is more open and inclusive. Products like the DoubleClick Ad Exchange, which enable publishers and agencies to buy and sell ad space in an open, competitive, real-time environment, are making it happen. Every day, there are more ad calls on the DoubleClick Ad Exchange than there are trades on all the world’s stock exchanges combined.

WATCH THIS SPACE

Our single message about display advertising can be summed up in three words: “WATCH THIS SPACE.”

Starting today, we’re going to be talking about our vision for display advertising with a campaign called “WATCH THIS SPACE.” As part of this, you might see ads across the web, in print and maybe even elsewhere. Drop on by the site, read about what’s happening today in display advertising at Google and—even more importantly—what’s yet to come!



Posted by Neal Mohan, Vice President of Product Management

Online publishers: growing the display advertising pie

This is the latest post in our series on the future of display advertising. Today, director of product management Jonathan Bellack looks at our efforts to help online publishers generate more advertising revenue - Ed.

For millions of online publishers—from the smallest blogger to the largest entertainment, news, e-commerce and information sites—online advertising revenue is vital. When publishers can maximize their returns, everyone benefits from more vibrant online content and websites. But the pace of change in the industry can be intimidating—how can a publisher keep up with what’s new, let alone grow their business?

We believe that the new technology we’re developing to make display advertising work better will help to grow the display advertising pie for all publishers, by orders of magnitude. We shouldn’t be asking how publishers can eke another 5 or 10 percent out of display advertising in the next few years. We should be looking at how the industry can double or triple in size.

We’ve previously described our three core display ad products for publishers:

• AdSense, which places the most valuable, relevant ads on our partners’ websites, without the publishers having to sell the ad space themselves;
• DoubleClick for Publishers, our ad serving platform, which maximizes the value of ad space that publishers have directly sold themselves;
• DoubleClick Ad Exchange, a real-time auction marketplace, which maximizes large publishers’ overall returns, by "dynamically allocating" the highest value ad, whether directly sold, or indirectly sold through an ad network.

I wanted to highlight the key principles guiding our future product innovations in this area, as we work to help all publishers maximize their online ad revenues.

1. Making life more efficient
For most large publishers, directly sold ads (ads sold by their own sales force) comprise the vast majority of their ad revenues. But today, selling and managing these ads is frustrating, expensive and often involves tedious manual processes.

Imagine a TV network that receives TV commercials in 100 different formats, languages, lengths and video dimensions, and then has to manually convert, translate and edit them all, then manually count the number of TV sets on which the ad appeared before sending a bill. Sounds crazy, right? Well, that scenario is far less challenging than what most large online publishers face today with display advertising. Today, across the industry, for every dollar spent on display advertising, 28 cents is eaten up in administrative costs. If we can reduce that proportion, it would mean a lot more money going to publishers.

Things like new standards for video ad serving and systems that connect buyers and sellers are helping publishers support the most engaging and creative ads across their sites. But there are quantum leaps to come in this area, for small and large publishers. Think of a political candidate who is seeking donations on his or her website—the candidate can receive money in seconds. Imagine if publishers—even the smallest website—had tools that enabled advertisers to click a button on their site to upload an ad, let them pay for it with a credit card, and then deliver this ad—through the publisher’s ad server—within minutes. This sort of “immediate ad” will become possible as ad serving technology continues to simplify the process of buying and selling ad space.

2. Total revenue management
AdSense selects the most valuable ad for publishers from a large number of ad networks, to maximize ad revenues every time a page loads.

New ad serving and “dynamic allocation” technology, like the DoubleClick Ad Exchange, is emerging that enables ad revenues to be maximized across both directly and indirectly sold ad space, ad impression by ad impression, using real-time prices. Second by second, across millions of ad impressions, this can meaningfully boost major publishers’ revenues. Using this technology, the average price that a publisher receives for ad space sold through the Ad Exchange is more than 130 percent higher than the average price of ad space sold directly to ad networks. In fact, without this type of dynamic allocation across sales channels, a publisher’s revenues can never truly be maximized.

In years to come, this true revenue maximization can get even smarter. There’s no question that delivering the right ad to the right user at the right time delivers better results. We have years of experience in doing this with search and text ads; we’re now bringing that experience to the world of display. This means investing in a smarter ad server that can automatically learn where and when a given ad will get the best response, as well as manage delivery to deliver those improved results for publishers. This new ad server can even anticipate a publisher’s future events and adjust delivery accordingly—for example, if traffic drops off every weekend, the ad server can automatically speed up during the week to keep everything moving smoothly.

3. More insight and control
Our vision is to provide all publishers the smartest possible advertising system that can give them knowledge and control of everything going on with their ad business. The vision is already becoming a reality: the upgraded DoubleClick for Publishers platform offers publishers 4,000 times more data than its predecessor. And in recent years, we’ve been constantly adding new reporting options for our AdSense partners.

By putting publishers in firm control and empowering them with more data, reports and controls (for example, over what advertisers and ad networks they allow), they’ll be able to make fully informed decisions about ad space forecasting, segmentation, targeting, allocation and pricing. This helps them to extract the maximum value from their sites and uncover new advertising opportunities—the gold that’s buried under their own sites.

4. Betting on openness
An open ecosystem drives meaningful results for publishers. When a wide range of buyers can bid for a publisher’s ad space, through an advertising exchange or network, this creates more competition for that ad space, while giving publishers choice over whose ads they want to appear. On the DoubleClick Ad Exchange, an enormous number of advertisers, belonging to over 50 ad networks, compete for publishers’ ad space. Of course, at the same time, we’re also providing publishers robust technologies and controls that can block any unwanted ads or networks.

Similarly, we believe that one of the best ways to encourage innovation is to open code to the web developer community. Look at the incredible mashups that have been created through the Google Maps API, or the range of mobile devices that have been created from our open source Android code.

This same approach can generate significant advantages for publishers. When we rolled out the upgraded DoubleClick for Publishers, we launched a new public API. This gives publishers and developers the tools to drive innovation and deliver value-adding “advertising apps” for publishers—like inventory analysis, sales workflow tools and more—without having to build an ad server from scratch. This will help drive the next generation of better, more valuable ad innovations.

5. Everything is going to be “display”
Display advertising is about much more than ads in web browsers. People are watching video, reading newspapers, magazines, books and listening to digital music at an ever-increasing rate. They’re turning to a plethora of new devices—smartphones, tablets, e-readers and even video game consoles. We’ve designed our platform, and are continuing to invest in it, to give publishers a single base that can deliver ads into this expanding world—including streaming video, mobile ad delivery and more.

Looking forward, what we call “display” today will just be “advertising”—a single platform that can coordinate an advertiser’s campaign across streaming audio ads in car stereos, interactive mobile experiences on smartphones, and HD video ads on set-top boxes. Imagine if that single platform could optimize the campaign, automatically delivering the best-performing ads, best returns and best mix, across all those platforms. That’s the future we envisage.

An exciting time ahead
We’re unapologetically optimistic about the future of display advertising for online publishers. There’s great innovation taking place in this area that will make the current landscape look primitive within a few years. We’ll keep working hard to help all publishers take advantage of these opportunities.

Posted by Jonathan Bellack, Director of Product Management

We’ve officially acquired AdMob!

Last Friday, we said that mobile advertising was moving fast. So are we! Today, we closed our acquisition of AdMob. Omar Hamoui has built a great team and great products at AdMob and we’re thrilled to officially welcome them to Google.

We’ll now begin the process of bringing our products and teams together in the best way, and building new products and features together. We’re working to make this integration happen as fast and as seamlessly as possible. We’ll actively keep our clients up-to-date as we bring our businesses together — stay tuned!

It’s clear that mobile advertising is becoming a much larger part of our clients’ and partners’ strategies and with this acquisition, it’s now a central part of our own business. In continuing to invest in this highly competitive area, we’ll be bringing together our technology, resources and expertise in search advertising with AdMob’s innovative solutions for advertising on mobile websites and in mobile applications.

Mobile search is central

One of the key ways that people find and access information on their mobile devices, just like on the desktop, is through search. As smart phones have proliferated, we’ve seen dramatic increases in mobile search volume. Over the past two years, Google's mobile search volumes have grown more than fivefold, at an accelerated pace. In the first three months of 2010, people with smartphones with “full” WebKit browsers (such as the iPhones, Android devices and Palm Pre) searched 62 percent more than they did in the previous three months.

Increasingly, people aren’t just typing search queries into their mobile devices. They speak them, they take photos of them and they even translate them from different languages.

In addition to traditional search ads on mobile devices, we’ve worked to develop entirely new search ad formats. “Click-to-call” search ads, for example, have been really popular. They enable advertisers to include a local business or national phone number directly in their ad text that you can click to reach the business directly via phone. This is a really great way for you to easily get information from a relevant business (say, a local restaurant), and a highly effective way for advertisers to connect with interested customers.

With many more advances to come, search advertising will remain the central way that many businesses connect with consumers on mobile devices.

Mobile websites and apps

In addition to search, another key way that people access information is through mobile websites (accessed through a browser) and mobile apps (available through Apple’s App Store, the Android Marketplace and more).

Mobile display and text ads make it easy for publishers and developers to make money from their mobile websites and apps, and enable advertisers to extend the reach of their campaigns to relevant mobile content. In this area, AdMob has been a real pioneer and has innovated at a tremendous pace, building a successful business and working with thousands of advertisers, publishers and developers.

AdMob was one of the first companies to serve ads inside mobile applications on the Android and iPhone platforms. They’ve developed a host of engaging and creative ad units for Android and iPhone apps—for example, interactive video ad units and expandable rich media ads. Google has also been developing new features for in-app ads. For example, last week, we announced that we’ll be making “click-to-call” ad formats available to developers who run AdSense in their mobile apps. With Google and AdMob starting to work together, there’s lots more innovation to come in this area.

The future

It’s clear that mobile advertising is growing incredibly fast with lots of businesses innovating at great speed. Every day, more marketers are looking to take advantage of the mobile-specific capabilities, extended reach, great returns and value that mobile advertising provides. Advertisers are now starting to see mobile as an essential part of their overall campaigns, not just a silo-ed experiment on the side.

We want to unleash agencies’ and advertisers’ creativity on all mobile devices and deliver them better results from their campaigns, drive better returns and more choice for publishers and developers, and help people get better ads and more free mobile content.

We believe that mobile advertising can play a significant role in every single marketing campaign. We’re passionate about the unlimited possibilities in this space. Today, with AdMob, our work to make them a reality begins.

Posted by Susan Wojcicki, Vice President of Product Management

Stock Repurchase
As previously announced, Google intends to repurchase in the open market a number of shares equal to the number of shares issued in the transaction and issuable upon exercise of outstanding options to purchase common stock issued by AdMob. The repurchase program is expected to commence shortly after the completion of the acquisition. The repurchases will be funded from available working capital.

Google’s U.S. economic impact

(Cross-posted to the Google Public Policy Blog)

In 1978, people told Douglas Twiddy he was crazy when he started renting out vacation homes in the Outer Banks of North Carolina. More than 30 years later, his son Ross is using our AdWords advertising program to help attract prospective renters — and grow his small business, Twiddy. Thanks in part to AdWords, in just the past two years the company has added 100 new homes to its listings and hired 16 full-time employees, and it brings on another 50 seasonal employees each year.

This week is National Small Business Week, and Ross will be with me on Capitol Hill in Washington today to share his story and help unveil something that means a tremendous amount to me: a new report detailing, for the first time ever, Google’s economic impact in all 50 states.

People think of Google first and foremost as a search engine, but it’s also an engine of economic growth. In our report, we’re announcing that in 2009 we generated a total of $54 billion of economic activity for American businesses, website publishers and non-profits. Over the years people have asked us whether we could quantify our economic impact on a state level, and we’re pleased to do that for the first time with this report, which you can download at google.com/economicimpact.

In a time of tighter budgets and a slow economic recovery, we’re glad to support so many small businesses and entrepreneurs across the country by helping them find new customers more efficiently and monetize their websites through targeted advertising.

Here’s a video from me and our Chief Economist, Hal Varian, with more background on where we get the numbers:



The report is filled with really wonderful stories about the direct economic impact that AdWords, AdSense, Google Grants and our search engine have across the country. These are the stories of entrepreneurs across the country growing their businesses with Google. And this morning Googlers are hosting events in 10 other cities across the country (Atlanta, Austin, Boston, Chicago, Detroit, New York, Oakland, Portland (OR), Raleigh and Seattle) to help share those stories. Ladies and gentlemen, start your economic engines!

Posted by Claire Hughes Johnson, Vice President, Global Online Sales

Working with AdMob to move mobile advertising forward

Today, the Federal Trade Commission cleared our acquisition of AdMob, a mobile advertising start up. We’re excited to work with Omar Hamoui and his talented team at AdMob to develop new mobile advertising solutions for marketers, mobile app developers and mobile publishers.

The decision is great news for the mobile advertising ecosystem as a whole. This was reflected in the widespread industry support for our acquisition.

Throughout the FTC’s review process, it’s been clear that mobile advertising is growing rapidly.

As mobile phone usage increases, growth in mobile advertising is only going to accelerate. This benefits mobile developers and publishers who will get better advertising solutions, marketers who will find new ways to reach consumers, and users who will get better ads and more free content.

We’re very excited about the possibilities in this field. As an immediate matter, we’re now moving to close this acquisition in coming weeks. We’ll then start work right away on bringing AdMob’s and Google’s teams and products together. This industry is moving fast, and we’re excited to be part of the race!

Posted by Susan Wojcicki, Vice President of Product Management

Google I/O 2010 Day 1: A more powerful web in more places

Today at Moscone West in San Francisco, we’re kicking off our largest developer conference of the year, Google I/O. Over two days, 5,000 people from 66 countries will hear from 200 speakers, see 180+ developer demonstrations and participate in more than 90 technical sessions, breakouts and fireside chats to meet engineers from Google and partner companies.

At last year's I/O, we demonstrated the potential of HTML5. Since then, the web has moved from a promising platform to a compelling setting for developers to build apps. This week we’ll celebrate this ongoing evolution of the web and share some of our latest work in moving the web forward and keeping it open.

Today we're announcing Google App Engine for Business, which offers new features that enable companies to build internal applications on the same reliable, scalable and secure infrastructure that we at Google use for our own apps. For greater cloud portability, we’re also teaming up with VMware to make it easier for companies to build rich web apps and deploy them to the cloud of their choice or on-premise. In just one click, users of the new versions of SpringSource Tool Suite and Google Web Toolkit can deploy their application to Google App Engine for Business, a VMware environment or other infrastructure, such as Amazon EC2.

There are already lots of great apps out on the web, but there hasn’t been one destination where you could easily find them. Our new Chrome Web Store is an open marketplace for web apps that helps people find the best web applications across the Internet and allows developers to reach new users. We also joined other web companies in announcing WebM, an open web media format project and open-sourced VP8, a high-quality, web-optimized video codec, that we are contributing to the project under a royalty-free license.

We’re pleased to share some updates to our APIs too. Last year, we announced the Google Maps API v3, which was designed to be faster and optimized for mobile devices. Today this API is graduating from Code Labs and is enterprise-ready as part of Google Maps API Premier. We’re also announcing new ways for publishers to improve the relevance of their AdSense ads, a brand-new version of the Feed API with push updates that make the latest PubSubHubbub-enabled feed data available without requiring visitors to refresh pages, and a library of high-quality open-source web fonts, accessible to everyone through the new Google Font API.

Finally, last year we introduced a new way to communicate and collaborate called Google Wave. Today we’re opening Wave to everyone — no invitation necessary — at wave.google.com, as part of Google Labs. Google Apps administrators can also enable it for their domains and help groups of people work together more productively. To learn more about this, our many new API features and more open-source code for developers, visit the Wave Developer blog.

For lots more about Google I/O 2010, visit http://code.google.com/events/io/ and follow us on the Code Blog, Twitter @googleio (#io2010) and Buzz.

Posted by Vic Gundotra, Vice President of Engineering

A new approach to how we work with advertising agencies

(Cross-posted on the Inside AdWords and the Agency Ad Solutions blogs)

As the advertising industry has grown and evolved, so too has our relationship with advertising agencies. These companies, from SEMs to the largest traditional agencies, play a critical role in the continued success of Google, our advertisers and our industry — so we spend a lot of time talking to agencies about how we can make it easier for them to work with us and our advertisers.

We’ve had a lot of great feedback from agencies and today we’re announcing changes designed to offer them better training and more rigorous certification in AdWords proficiency, and to lower costs for those who help advertisers get the most out of AdWords. We’re also making it easier for advertisers to find certified agency partners to work with them on digital advertising. Here’s an overview of what’s changing today.

Raising the bar for Google AdWords Certification
We're retiring our long-standing Google Advertising Professionals (GAP) program and replacing it with a new Google AdWords Certification program for those managing AdWords accounts on behalf of advertisers. The new program provides agencies and their employees with more up-to-date, comprehensive, strategy-focused training and certification on the latest tools and best practices for managing AdWords accounts, including:

• New training materials to help agencies better understand recent changes in search marketing and AdWords functionality, available via webinar series, learning center, or on-site training at Google
• More challenging certification exams to test practical application of knowledge and best practices (rather than simple recall of knowledge)
• Advanced-level exams to highlight competency in search, display, reporting and analysis
• A redesigned Certified Partner badge, which includes a “Click to Verify” element so advertisers can view the partner’s profile page for additional information.

For more information on the AdWords Certification Program or to create an account, visit the Google Certification program site and help center.

Helping advertisers find Google Certified Partners
Google Certified Partners can opt in to Google Partner Search, an online, searchable directory that helps advertisers identify Certified Partners that meet their criteria. Small and medium-sized advertisers who haven’t previously used an agency have told us that evaluating potential partners can be a daunting task, so we think Google Partner Search will be especially valuable for them.

To show up in advertiser searches through Google Partner Search, agencies must opt in and fill in details about their core attributes and capabilities. Searches can be filtered by location, agency experience within a particular budget range, the types of services provided and the industry verticals an agency serves. Advertisers can then evaluate the list of Certified Partners that meet their criteria and contact the partners who seem best suited to their needs. To learn more about Google Partner Search, visit the help center.

Introducing preferred AdWords API pricing
The Google AdWords API allows developers to build applications that interact directly with the AdWords platform. Agencies and developers of search engine marketing tools use these applications to manage large AdWords campaigns more efficiently and creatively.

Today, we’re announcing preferred AdWords API pricing. This gives qualified Google AdWords Certified Partners who manage client AdWords accounts free use of the AdWords API based on managed client spend. To apply, agencies must have an active agency profile page and be compliant with the AdWords API terms and conditions. We’ll evaluate applications for preferred AdWords API pricing based on the criteria listed here.

We hope preferred AdWords API pricing will encourage agencies and developers to experiment with new strategies, expand the functionality of their tools, and build more comprehensive client campaigns without worrying about increased costs. You can learn more about preferred pricing and how to apply at the preferred AdWords API pricing site.

We’re looking forward to receiving feedback on all of these initiatives and to continuing to improve our partnership with agencies.

Posted by Penry Price, Vice President, Global Agency Development